Hotel Management made simple with Cases

Hotel Management made simple with Cases

In hotel business communication between departments can be difficult but it doesn’t have to be like this. In Salesforce, fast response to customers’ needs is a priority. Using simple tools like opening the Case shortens the time of waiting for services.

For example I want to change the AC temperature in the gym area, fix the door lock or fix shower in a specific hotel room…I could call the Engineering Department and keep on waiting for someone to show up to handle the problem but opening a Case on Salesforce is so much easier and efficient. It’s enough to fill up the location and type of the problem fields and assign the job to the right person. Salesforce Case Management will take care of the rest. Mobile applications will send notification to the employee to respond as quickly as possible. There is no need to spend time on the phone explaining “the story”: what and how something broke also there is no need to keep on calling with reminders. You can set up a time that Case must be closed, that forces employees to respond in a timely manner.

You can extend this type of communication between all hotel departments. From Accounting to Housekeeping. If the guest is calling Reception with the request to pick up dirty laundry or change the pillow, all the receptionist has to do is to open the Case and assign the job to the right department. Their mobile Application will notify the right employee immediately.

The ease of communication on Salesforce is important for someone who needs to simultaneously handle few requests at the same time.


26 March 2020


Customer Support